Q: When can I pick up the rental?
A: Rentals can be picked up 9am the day of your scheduled rental.
Q: What time are rentals due to be returned?
A: Rentals are due back by 4pm the last day of the rental.
Q: What happens if the rental is not returned on time?
A: There’s a fee if the rental is not returned at the designated time. If the rental is not returned by 4pm, the renter is responsible for an additional day rental fee.
Q: Is there a security deposit require for the rentals?
A: Yes, each side x side requires a $3500 deposit. All deposits are ran as authorized holds and will show pending on your card for up to 7 business days. If damage is present when the vehicle is returned we will secure the deposit as a charge otherwise it will just disappear.
Q: What are the requirements to rent?
A: Renters are required to be at least 25 years of age, have a valid driver’s license and credit card present.
Q: What is needed to make a reservation?
A: We require $200 per unit, per day to secure your reservation. Until we receive the reservation deposit, the unit will be available on a first come first serve basis.
Q: What’s your cancellation policy?
A: The $200/day reservation deposit is nonrefundable. Cancellations less than 14 calendar days or holiday weekends do not qualify for a refund.
Q: Do the machines come with paddle tires?
A: No, paddle tires are not provided.
Q: What kind of experience do I need to have?
A: You have to be an experienced operator of the vehicle to be rented. We will give some training. We are not responsible for mishaps due to inexperience.
Q: What happens if the vehicle breaks down?
A: If the vehicle breaks due to abuse, you will be held responsible for the cost to recover the unit, cost to repair the unit, and if the unit cannot be fixed you will lose the remaining rental period. If the malfunction was not your fault, we offer a replacement machine or refund for rental time loss, or rental credit for future rentals and you are not held responsible for repair costs.
Q: What happens if the vehicle gets damaged in an accident?
A: The security deposit will be secured to go towards the damage repair and/or insurance deductible. An insurance claim will be opened if insurance was obtained. If the damage exceeds the security deposit the renter is responsible to pay for all damages accrued. If the damage is less than the security deposit we will refund the remaining balance after all repair expenses have been paid. If there is down time you will be charged for the days the machine is down that it could have been rented for up to 8 days. You will also lose out on any remaining rental days.
Q. What comes with the rental?
A. We provide helmets and 1 spare belt with tools and instructions to change the belt. We do not provide gas cans and do not allow gas cans in the back of the units due to fire hazards.
